Terms and Conditions of Service

Last revised 02/17/2014

THESE TERMS AND CONDITIONS OF SERVICE (as may be amended from time to time, “Agreement”) contain the terms and conditions that apply to each subscriber and user (“User, “you” or “your”) of the web-based CRM, fundraising, online donation, email marketing, online surveys, search engine optimization, and web visitor data analytics services (the “Services”) offered now and in the future by CONNECTEDVIEW, LLC (the “Company” or “we”). The Company owns and makes the Services available through its software products DONORVIEW AND CONNECTEDVIEW (the “Products”). The Services are made available through the websites accessed by http://www.donorview.com and http://www.connectedview.com (the “Sites”).

This Agreement is between you and Company. Please read this Agreement carefully as it governs your use of the Services.

By using the Services, you acknowledge that you have read, understood and agreed to all of the terms of this Agreement, as such terms may be amended from time to time in the sole discretion of Company, and that you have agreed to become a party to, and legally bound by, this Agreement. If you do not agree to all of the terms and conditions of the most current version of the Agreement, you may not use the Services.

If you are using the Services on behalf of a company or other organization, by using the Services, you represent and warrant that you are authorized to bind such entity to this Agreement.

If you are using the outsourced email marketing Service packages, you authorize the Company to provide services on behalf of your company. You represent and warrant that you authorize the Company to perform services for you and that you are fully compliant with the terms of this Agreement at all times. You specifically represent that every campaign that the Company will send on your behalf will be fully compliant with the CAN-SPAM ACT 2003.

For any campaign that you would like to get our help, please let us know the date and time that you would like to send it out. We must receive the content for the campaign 48 hours before we can send it. We will provide the first draft within 24 hours of receiving the information. The draft must be approved 4 business hours before it is ready to be sent. If you would like us to make any changes to the campaign within 4 hours of the due date and time, we will need to push the schedule out by 24 hours.

You will not be notified of amendments to this Agreement. The most current version of this Agreement will be posted on the Sites. It is your responsibility to review the Sites periodically to determine if this version of the Agreement has been updated by Company. If you disagree with any terms of the updated Agreement, you must immediately cease use of the Services.

If you have any questions regarding this Agreement, please contact Support@ConnectedView.com or Support@DonorView.com

1. Grant of Rights.

The Products and Services are owned and provided by Company. Company hereby grants to you a non-exclusive, non-transferable, non-sublicenseable, world-wide right to use the Services solely for your internal business purposes subject to the terms and restrictions in this Agreement. Company reserves any rights not expressly granted herein. You shall be solely responsible for all hardware, interconnections and telecommunications necessary to access the Services. You are not a licensee of Company and all rights, title, and interests in and to the software powering the Services are retained exclusively by Company.

2. Restrictions.

You may not: (a) copy the Services or any software or programming related thereto; (b) permit other individuals or companies to use the Services or use the Service to provide services for other individuals and companies as a consultant or outsourced service provider; (c) modify, translate, reverse engineer, decompile, disassemble or create derivative works based upon the Services or any software or programming related thereto; (d) rent, lease, transfer, resell and/or or otherwise transfer rights to the Services; (d) attempt to gain unauthorized access to the Services or Company’s networks or computer systems, or the networks or computer systems of any third party via the Services; (e) delete or write over any portion of any software relating in any manner to the Services or (f) post, transmit, e-mail, re-transmit or store any data or materials on our through the Services which, in the sole judgment of the Company (i) is in violation of any local, state, federal or foreign law or regulation, (ii) is threatening, obscene, indecent, defamatory, (iii) violates the rights of any person, including but not limited to rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations, or (iii) is harmful or potentially harmful to the Company’s or a third party’s networks or computer systems. You shall be responsible for determining what laws or regulations are applicable to your use of the Services. In addition, you may only use the Services in a manner that, in Company’s sole judgment, is consistent with the purposes of the Services. Any forbidden use shall immediately and automatically terminate your right to use the Services without notice and without any refunds of fees paid for the use of the Services.

3. Fees.

At Company’s discretion, it may offer to provide you some or all of the Services free of charge for a trial period, the length of which shall be determined from time to time by Company. Upon expiration of any such trial period, your continued use of the Services provided on a trial basis shall be subject to your payment of the applicable subscription fees. All charges for the Services shall be at the then current prices. Except as provided below, upon entering this Agreement, you must choose to pay either by direct charge to a credit card, debit card, or other electronic payment system approved for use by the Company (e.g. PayPal). You hereby authorize Company to charge your credit card, debit card or other accepted electronic payment system to pay for any charges that may apply to your account as they accrue on a monthly or yearly recurring basis, as applicable. You must notify Company of any changes to your card or electronic payment system account (including, without limitation, applicable account number or cancellation or expiration of the account), your billing address, or any information that may prohibit Company from charging your account. Company reserves the right to offer certain qualified customers to pay by invoice. If you are approved by Company to pay by invoice, payment shall be due within thirty (30) days of receipt. After such thirty (30) day period, late charges of 1 1/2 % per month of the amount of such invoice remaining unpaid shall also become payable. In the event of collection enforcement, you will be liable for any costs associated with such collection, including, without limitation, reasonable attorneys’ fees, court costs and collection agency fees. All charges shall be exclusive of any applicable taxes. You are responsible for the payment of all federal, state, and local sales, use, value added, excise, duty and any other taxes assesses, other than taxes based on Company’s net income. Company reserves the right to suspend your access to the Services immediately in the event that any payments owed to Company with respect to your account are past due.

4. Term and Termination of Services.

Your subscription to the Services may be terminated by either party immediately for any reason or no reason. If you terminate the Services, or if we terminate your access to the Services as a result of your breach of the terms of this Agreement, you will not be entitled to a refund of any fees paid. If you have an outsourced email marketing service subscription, upon termination, you will be charged for the remaining duration of your 12 month subscription. If we terminate your subscription without cause, you will be entitled to a refund of a pro rata portion of any prepaid subscription fees you have paid prior to the termination date. Upon any termination of your subscription, you shall immediately discontinue use of the Services. Except for those provisions of this Agreement which, by their nature, are intended to survive the termination of this Agreement, this Agreement shall terminate upon the termination of your subscription. At your written request, which must be submitted to Company within thirty (30) days of the date that your subscription terminates, Company shall provide to you at Company’s expense, a copy of all of your Data in .CSV format. If you have not made such request within the thirty (30) period, Company reserves the right to destroy your Data at any time or, if such Data has not been destroyed, to charge you for a copy of such Data that you might subsequently request.

5. Your Information.

You agree to provide true, accurate, current and complete transactional, subscriber and user information as requested by the Company in its registration forms or elsewhere. You agree to maintain and promptly update such information to keep it true, accurate, current and complete.

6. User Name and Password.

You will receive one or more user names and passwords during the implementation process. You are fully responsible for maintaining the confidentiality of your user names and passwords and all activities that occur under your user names and passwords. Your user names and passwords are for your use only.

7. Modification or Discontinuation of Services.

Company may, in its sole discretion and at any time, modify or discontinue the Services, or any part thereof. For modified Services, you may be requested to accept a modification or new Agreement when you login to your account. If you do not accept the amended Agreement, you will not have access to the Services. While Company will be responsible for contracting for or establishing the host facilities for the Service, from time to time, Company may relocate the hosting site or add additional hosting sites as necessary at its sole discretion. Also, from time to time, Company may add, delete, change, or modify features of its software powering the Services, including the release of additional versions.

8. Proprietary Rights.

The Services, including, without limitation, any of Company’s Internet operations, design, content, hardware designs, algorithms, software (in source and object forms), user interface designs, other templates and designs, algorithms, architecture, class libraries, and documentation (both printed and electronic), know-how, good will, moral rights, trade secrets trademarks, service marks, patents, copyrights, and any related intellectual property rights throughout the world, and any derivative works, improvements, modifications, enhancements or extensions thereof shall remain the sole and exclusive property of Company or their respective licensors, and you shall have no interest in them whatsoever. You will own all data collected through your use of the Services (“Data”). Company will not sell or license the Data to any person and, except as provided in this Section, shall not permit the Data to be used by any person other than with your express written permission. Company reserves the right to aggregate non-attributed customer data for the purposes of monitoring system performance, performing capacity planning analysis, and analyzing industry trends, subject to Company’s Privacy Policy.

9. Incorporation of Anti-Spam Policy.

You agree to follow and be bound by all of the terms and conditions contained in Company’s Anti-Spam Policy, which is incorporated into and made a part of this Agreement by reference. You may view the Anti-Spam Policy by clicking http://www.ConnectedView.com/Company/Anti-Spam-Policy or http://www.DonorView.com/Company/Anti-Spam-Policy

10. Incorporation of Privacy Policy.

You agree to follow and be bound by all of the terms and conditions contained in Company’s Privacy Policy, which is incorporated into and made a part of this Agreement by reference. You may view the Privacy Policy by clicking http://www.ConnectedView.com/Company/Privacy-Policy or http://www.DonorView.com/Company/Privacy-Policy

11. User Conduct.

You are solely responsible for the contents of your transmissions through the Services. Your use of the Services is subject to all applicable local, state, national and international laws and regulations. You are responsible for all activities that occur under your user name and password. You shall: (a) have the sole responsibility for the accuracy, quality, integrity, reliability, and appropriateness of all data you utilize or collect through use of the Service; (b) use commercially reasonable efforts to prevent unauthorized access the Service and notify Company promptly of any such unauthorized use; (c) comply with all applicable local, state, federal, and foreign laws in using the Service, including, but not limited to those addressing intellectual property rights and consumer privacy, the Children’s Online Privacy Protection Act of 1998, and spamming laws and regulations. You agree that you will uphold current privacy standards as defined by the industry. In the event that industry standards change, you agree to conform to those new standards. You acknowledge that the Services have not been designed to receive, store, hold, or accept any highly sensitive customer data such as social security numbers, credit card numbers or other similar data. You also acknowledge and agree that the Services will not be used to receive, store, hold or accept data that would be or is considered illegal or unlawful.

We are under no obligation to review any campaign before it is sent. However, we reserve the right to review any email campaign before it is sent. We may hold or cancel any campaign if we believe that the campaign is in violation of the terms and conditions defined in this Agreement or if we make a determination that a particular campaign may be deemed as SPAM by the recipients. Campaigns that may be held or cancelled may be evaluated on a number of factors including but not limited to the content, frequency, size of the recipient list, history of previous campaigns or impact on the sender’s IP address. Additionally, we may request that you complete an Email List Verification Form prior to sending a campaign. We may send the campaign to a small portion of your recipients to test the validity of the recipient list and content. If the resulting bounce rate exceeds our threshold, which is based on the factors mentioned above, the campaign will be canceled and will not be sent to any further recipients. You are still responsible for the payment of any fees associated with the full recipient list size, regardless of if the campaign was sent, canceled or sent to a portion of the list.

You remain solely liable and responsible for compliance with all applicable laws while using our software and services. We, under no circumstances, will be liable or responsible for any of your actions while using our software and services.

12. Indemnification.

You agree to immediately notify Company of, and indemnify and hold Company, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Services, (including the unauthorized use of your user name and/or password or any other breach of security known to you), the violation of this Agreement by you, or the infringement by you, or another user using your computer, on any intellectual property or other right of any person or entity.

13. Disclaimer of Warranties.

You agree that use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis, and Company (including, without limitation, its independent consultants, subcontractors, distributors, or any client of Company (collectively, “Company Third Parties”) assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any of your communications, data, or personalization settings.

Company and Company Third Parties hereby disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement, quiet enjoyment, title, merchantability of computer programs and informational content.

Neither Company nor any Company Third Parties make any warranty that the Services will meet your requirements, or that the Services will be uninterrupted, timely, secure, error or virus free; nor does Company make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the Services or that defects in the software powering the Services will be corrected.

You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk and that you will be solely responsible for any damage to a computer system or loss of data that results from the download of such material and/or data.

No advice or information, whether oral or written, obtained by you through the Services shall create any warranty not expressly made herein.

14. Limitation of Liability.

Neither Company, nor its parents, subsidiaries, affiliates, officers and employees, or any Company Third Parties shall be liable for any indirect, incidental, special or consequential damages, resulting from or concerning the use or the inability to use the Services or your failure to comply with this Agreement, including but not limited to, damages for loss of profits, use, data or other intangibles, even if advised of the possibility of such damages. In no event shall the total and aggregate liability of Company under this Agreement for any cause of action or reason whatsoever exceed a cumulative aggregate of $100. Your sole and exclusive remedy under this Agreement is to discontinue the use of the Services. The liability of any party under this Agreement shall be cumulative and not per incident.

15. Notices.

Unless otherwise provided herein, notices given by Company to you will be given by e-mail or by conventional mail. Notices will be sent to the e-mail address or mailing address you provide to Company as part of the registration process, or to updated addresses which you provide to Company via notice consistent with this paragraph. Notices given by you to Company must be given by e-mail to Support@ConnectedView.com, Support@DonorView.com or such updated address as Company may provide you consistently with this notice provision. Notwithstanding anything herein to the contrary, it is your sole responsibility to update your address for notices hereunder, and notice sent to the e-mail or conventional mailing address last provided by you to Company shall be valid and binding on you regardless of whether such address has been changed, canceled, has expired, has been terminated, or otherwise becomes inoperative.

16. Governing Law.

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts notwithstanding any conflict of laws provisions.

17. Arbitration.

All disputes under this Agreement shall be settled by arbitration in Boston, Massachusetts, before a single arbitrator pursuant to the rules of the American Arbitration Association. Arbitration may be commenced at any time by any party hereto giving written notice to the other party that such dispute has been referred to arbitration under this Agreement. The arbitrator shall be selected by the joint agreement of you and Company, but if you and the Company are unable to agree on an arbitrator within 20 days after the date of the notice referred to above, the selection shall be made pursuant to the rules maintained by such Association. Any award rendered by the arbitrator shall be conclusive and binding upon the parties hereto; provided, however, that any such award shall be accompanied by a written opinion of the arbitrator giving the reasons for the award. This provision for arbitration shall be specifically enforceable by the parties and the decision of the arbitrator in accordance herewith shall be final and binding and there shall be no right of appeal therefrom. Each party shall pay its own expenses of arbitration and the expenses of the arbitrator shall be equally shared; provided, however, that if in the opinion of the arbitrator any claim or any defense or objection thereto was unreasonable, the arbitrator may assess, as part of his award, all or any part of the arbitration expenses of the other party (including reasonable attorneys’ fees) and of the arbitrator against the party raising such unreasonable claim, defense or objection.

18. General.

Any failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing. The section titles in this Agreement are solely used for the convenience of the parties and have no legal or contractual significance. This Agreement and your customer account may be assigned in whole or in part by Company. This Agreement may not be assigned in any manner by you without the express, prior written permission of Company.